Monitor Master™
User Experience Optimization
for new mobile services.

The Problem

The new generation of mobile services and content will replace declining voice revenues and fuel the growth of the entire industry -- but only if they work. Unfortunately, the reputation of new mobile services is at risk because too many users find them too difficult – or even impossible – to use. With a spiralling catalogue of complex services running across diverse networks and handsets, the testing and monitoring challenge is immense:

Network testing alone can only verify isolated parts of the network – not whether a game can be played, a ringtone downloaded or a photo message received. Manual testing can never keep pace – with millions of pages of content, running over hundreds of device/software combinations.

What is clearly needed is an automated quality platform that tests and monitors all services and all devices from the only perspective that matters: the user’s. Get better services to market faster Dramatically lower the cost of testing Improve customer satisfaction Grow revenues per user

The Solution Monitor Master

Monitor Master is the User Experience Optimization platform that simulates real users, doing real things on real devices – then reports the results back to you in excruciating detail.

If a user can do it, Monitor Master can test it:
Text WAP Photo-Messages e-Mail Ring-Tones Games Video Location VoIP Web Payments IVR i-Mode WiFi…

Monitor Master is deployed throughout the service development life cycle as a single platform to perform functional testing, regression testing, load testing and real-time monitoring.

Monitor Master supports tests for performance, usability; interoperability; and compliance with standards – the things that directly affect user experience.

How it works.

1. Create a script to simulate a user trying your service

2. Select any number of devices from the Device Database that currently contains over 400 devices

3. Run the test – over the air or inside the network

4. See the full report…as a topline or keystroke by keystroke

The Benefits

– Get better services to market faster

– Dramatically lower the cost of testing

– Improve customer satisfaction

– Reduce complaints while speeding resolution times – Increase uptake of mobile data services

– Protect the brand reputation

– Increase revenues and minimize churn

Proven in daily use.

Over 40 mobile operators around the world – including Vodafone, T-Mobile and T&T Wireless – depend on Monitor Master every day to ensure they’re delivering the best possible services to their users.

Integrates with Device Master.

Monitor Master works with Device Master, the handset profiling centre and knowledge base. The profiling centre automatically torture-tests each device to collect thousands of pieces of information about it. The knowledge base holds the profiles for easy reporting and querying.

Once a device profile is created – by your team and as part of the Argogroup device database – you can run any test script with that device profile. Together, Monitor Master and Device Master offer the most comprehensive User Experience Optimization platform available.